MAKING A NEW CULTURE
Home Depot stores used to be known for customer service. A host of friendly employees would help customers navigate a huge inventory, find exactly what they needed, and even provide detailed instruction. Those days seem long gone, though. Under the leadership of the former CEO, the company shifted its focus away from customer service to reducing inventory and cutting costs. Stores that once had an employee in nearly every aisle are now being manned by just a handful, even during the busiest times. Customers who were used to getting helpful, personal attention can no longer find even a cashier, much less someone that can answer their questions on how to use a reciprocating saw.
Marvin Ellison, promoted executive vice president for U.S. stores, saw the disastrous results of Home Depot’s lack of attention to customers. In the last three months of 2009, the company lost $54 million. To make matters worse, the company’s reputation took tremendous hits. For many years, it routinely ranked near the bottom of the University of Michigan’s American Customer Satisfaction Index, which measures consumers’ evaluations of all major retailers. Even after Home Depot recovered in these rankings slightly, it still lagged far behind competitors like Lowe’s and Ace. He had to listen to countless stories of how consumers would drive an extra 30 minutes, even an hour, to avoid going to Home Depot.
To turn things around, Marvin Ellison has committed to a new company vision—a culture that is dedicated to meeting three goals—clean warehouses, stocked shelves, and top customer services. He wants employees to set aside a portion of their shift to do nothing else but take care of customers. He wants to revise evaluations so that employees’ performance is reviewed primarily on the basis of customer service. He wants to give financial incentives to employees who provide great service. He wants to reduce the number of messages that stores and employees get from headquarters so that they can focus on customers. In short, he wants to restore Home Depot’s reputation for providing the very best in customer service.
Ellison has appointed you to a management team in charge of setting up a training and evaluating program that will get the entire company focused on his vision of customer service. You and your team face the difficult task of changing the entire company’s culture so that the entire organization is focused on the customer. How will you do it?
1. What are the problems at the core of this case?
2. Recall from the text book that there are three levels of organizational culture. What kinds of changes would you make to address each level?
3. How could an analysis of the company’s external environment help in establishing a new customer-based culture?
4. What kind of training and evaluation program would you institute to change Home Depot’s culture? Defend your suggestion using business logic.

Answer:

mps mean extra dollars of household saved and mpc means extra dollars of household money that is consumed

Explanation:

The income returned by an investment is revenue.

Total income or cash flow minus expenditures is profit.

Hope it will help :)

Answer:

Revenue consists of all income before costs. Profit is what remains of the income after costs.

Explanation:

Hope this helps :)

If you somehow happened to take a gander at the CPI computations based from 1984-1986 , smart phones would probably be avoided with regard to that CPI estimation. Option 5 is correct.

Smartphones have only recently been used in the 21st century, so it is unlikely that they were popular in the 1980 s.The Consumer Price Index (CPI), which measures the percentage change in the price of a basket of goods and services used by households, is the most well-known indicator of inflation.

A quantity-weighted average of the current month's index divided by the index value during the index base period is used to calculate the aggregate index for any given month. The ratio of the long-term monthly indexes is then used to calculate the monthly price change.

The Consumer Price Index (CPI) is a widely used indicator of economic inflation. A nation's citizens' standard of living falls as a result of rising inflation. It will lead to an increase in the price of living over time.

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An internal rate of return (IRR) is the interest rate that makes the present value of an investment's cash inflows equal to the present value of its cash outflows. It is a discount rate at which the net present value of all future cash flows from an investment equals zero. Therefore, the project will generate one internal rate of return.

The cash flow table for the project is as follows: Year Cash Flow0-$150,0001$ 10,0002$ 100,0003$ 60,0004-$ 70,000To solve the problem, one can use financial calculator provided formula sheet or Microsoft Excel to calculate the Internal Rate of Return (IRR).If we use Microsoft Excel, we will enter the cash flows in cells A2 through A6 and then use the following formula in cell A7: =IRR (A2:A6)We will get the answer, which is the Internal Rate of Return of the project. If the IRR of the project is greater than the required rate of return, then the project should be accepted, and if the IRR is less than the required rate of return, then the project should be rejected. Since the table given above has a single change in the sign of the cash flow, it will generate one internal rate of return.

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The regulation of marriages and payments for personal injuries is covered by civil law, a branch of law concerned with private rights.

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Answer:

Explanation:

Lox, stock and bagel, inc. Issued 50,000 shares of the 100,000 authorized. It has since repurchased 5,000 of its shares. The number of shares outstanding equals ______ shares

The number of shares outstanding equals to 45,000 shares.

Shares or share capital is the money a company raises by issuing common or preferred stock. It refers to the amount of money the owners of a company have invested in the business.

The number of shares outstanding is calculated as:

Number of shares issued = 50,000

Number of shares repurchased = 5,000

Number of outstanding shares =  Number of shares issued- Number of shares repurchased

                                                    =  50,000-5,000

                                                    =  49,000

Therefore 49,000 shares is outstanding after repurchase.

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Accounting based approach to bond ratings is a process of assigning creditworthiness based on the financial position of the borrower.

This approach helps in determining the risk associated with the issuance of the bond by the borrower. The accounting-based approach considers factors like profitability, leverage, liquidity, cash flow, and solvency of the borrower. It uses ratios and financial statements to assess the borrower’s creditworthiness. It is widely used by investors, credit rating agencies, and other stakeholders to evaluate the quality of the bond issued. This approach is helpful in making an informed decision regarding investments in bonds.

Accounting-based approach to bond ratings has various models that help in evaluating the creditworthiness of the borrower. Some of the models include Altman Z-score, Moody’s KMV, and Moody’s RiskCalc. Altman Z-score model is widely used to predict the probability of bankruptcy of the borrower.

It uses five ratios, namely working capital, retained earnings, earnings before interest and taxes, market value of equity, and total assets. The model uses these ratios to calculate the Z-score.

The higher the Z-score, the better the financial position of the borrower. Moody’s KMV model uses the probability of default to assess the credit risk associated with the bond. It considers factors like volatility of the stock price, risk-free interest rate, and expected return on the stock.

The Moody’s RiskCalc model is used to evaluate the creditworthiness of small and medium-sized enterprises. It uses a combination of financial ratios and other non-financial factors to assess the creditworthiness of the borrower.

However, the accounting-based approach to bond ratings has certain limitations. It does not consider the future performance of the borrower and relies on past performance to determine creditworthiness. It does not take into account the market risk associated with the bond. It can also be influenced by accounting practices used by the borrower.

An accounting-based approach to bond ratings is an important tool for investors, credit rating agencies, and other stakeholders to assess the creditworthiness of the borrower. It uses ratios and financial statements to evaluate the financial position of the borrower.

Altman Z-score, Moody’s KMV, and Moody’s RiskCalc are some of the models used to evaluate credit risk. However, the accounting-based approach has certain limitations and may not provide an accurate assessment of the borrower’s creditworthiness.

It is important to use other methods like the market-based approach and macroeconomic analysis to evaluate the credit risk associated with the bond.

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Answer:

promotion

Explanation:

for plato

Answer:

A

Explanation:

If Quintin's supervisor asks him to use predictive modeling in his decision-making process, Quintin's task would most likely include: A. the creation of a decision tree.

Predictive modelling frequently uses decision trees to assist see and analyse the potential effects of a decision.

They offer a methodical technique to weigh the advantages and disadvantages of many options and can aid in determining the best course of action.

Therefore  choosing option A is the most likely response. Option B, a discussion with his coworkers, Option C, a review of data charts, and Option D, a written list of advantages and disadvantages, are all potential tasks that may be engaged in decision-making, albeit they may not be explicitly related to predictive modelling.

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The cost in the short Run for 9 years is $267  is mathematically given as

This is further explained below.

Generally,  The idea of the short run proposes that within a certain time frame in the future, at least one of the inputs will be fixed, while the others will continue to be variable.

In the field of economics, it is used to illustrate the concept that the amount of time an economy has to respond to various stimuli may cause it to behave in a variety of different ways.

\(Y = min( { x_1, \frac{ x_2}{5}\)

So in short run, x_2 = 60, Y = 9

9 = min { x_1, 12}

Now, for 9 units of Y, the required amount of X1 is 9.

Generally, the equation for the short run is mathematically given as

SR = w_1y_1 + w_2*X_2

SR= 3*9 + 4*60

SR= 27 + 240

SR= $ 267

In conclusion, the cost in the short term for 9 years is $267

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CQ is attached below

By overseeing communication and relationships between an organisation and its stakeholders, public relations plays a critical part in creating and sustaining a company image.

To influence the perception, reputation, and overall image of the business, strategic communication is used. To improve the public's view of the company, public relations experts take part in activities like media relations, crisis management, community involvement, and employee communications. Public relations contributes to the development of trust, credibility, and goodwill among stakeholders by clearly articulating the company's ideals, accomplishments, and social responsibility efforts. It helps build the company's brand, draw in clients, investors, and talent while minimising reputational hazards.

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Answer:

I do not agree that "the needs of a society conflict with the goals of the financial services industry's desire to make a profit", but on the contrary, I consider that the economic objectives of the financial system contribute to the well-being of the individuals that make up society, with which they satisfy the needs of this in an indirect way.

I believe this because the financial system, through its will to profit, creates jobs and economic opportunities for individuals, who would otherwise be forced to meet their needs without the help of a system designed to profit as a result of work done (such as communism).

If the foreign exchange rate is the cost of buying a dollar in a foreign currency, the exchange rate quote is known to as an indirect quote.

The rate at which one currency can be converted into another is known as the foreign exchange rate. Currency pairs are always traded on the foreign exchange market, and exchange rates always involve two different currencies. Almost 90% of all currency exchanges in 2019 involved the U.S. dollar, according to data from the Bank for International Settlements, a financial organization that serves as a bank to central banks all around the world.

Currency rate adjustments can have a significant impact on the investment power of various markets because businesses are establishing larger international relationships and investors. Investors must understand how their investment will alter as their currency fluctuates. Multinational corporations often prepare all of their financial statements in a single reporting currency. For instance, US businesses must generate a balance sheet, an income statement, and other reports in US dollars.

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How to Do Well in School

Attend class regularly.

Pay attention in class.

Do homework routinely.

See the teacher for help.

Review what you're learning on a regular basis.

Learn from mistakes..

Make school a priority.

Work hard, play hard.

There u go

Answer:

make a schedule in order to effectively get it all done. also, don't take advantage of studying, I used to not study enough, but then I just added an extra 30 min of studying time, and it improved my grades from a B+ to an A!! Just keep focus without destractions, you get a text, silence your phone until your finished, trust me, it will be hard to ignore everything and focus, but again, worth it. (sry for the typos, I have somewhere to be, but I hope I helped!)  

Explanation:

The two expenditure heads included in total cost are fixed costs and variable costs.

Fixed costs are the expenses that remain constant regardless of the level of production or sales. These include costs like rent, salaries, insurance, and depreciation. Fixed costs do not change as the production level changes, providing stability and predictability in the overall cost structure.

Variable costs, on the other hand, are the expenses that vary directly with the level of production or sales. These include costs like raw materials, direct labor, and utilities. Variable costs change as the production level increases or decreases, making them more dynamic and responsive to changes in the business environment.

In conclusion, total cost consists of fixed costs and variable costs, which together provide a comprehensive view of the overall expenses associated with producing and selling a product or service.

Note: The question is incomplete. The complete question probably is: What are the two expenditure heads included in total cost?

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Production Tesla's production of electric vehicles is their primary product. The corporation's electric vehicles provide its customers with environmental and economic benefits. Tesla's value creation is through its production of high-quality, well-designed, and high-performance electric cars.

Tesla uses cutting-edge technology in the production of its electric vehicles. The company uses batteries, power electronics, and electric motors in its electric cars. Tesla also produces charging systems for its electric cars. These technologies give Tesla a competitive advantage in the electric vehicle market.Tesla uses processes such as assembly lines and automation to produce electric cars. Tesla plans to expand its production facilities to accommodate increased demand for its electric cars. Tesla's production growth plan for electric cars is steady, with the corporation planning to ramp up production in new factories. The new factories will increase Tesla's capacity to produce electric cars, resulting in revenue growth.

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Answer:

This can be a varied answer, what are the options?

Explanation:

Answer: Consumability

Explanation:

A resume should be of 1-2 pages maximum. It should be brief and short.

A resume only contains qualifications and activities that is required in a job interview. A 5 pages long resume will no longer be called a resume because it becomes a CV or curriculum vitae which is long and detailed.

Apple's iTunes and a traditional music store have very different business models with regards to how they produce and deliver products to customers. Hence the correct answer is option C.

When it comes to how companies create and distribute their products to clients, Apple's iTunes and a conventional music store have different business models. A business model is the framework or strategy that a company employs to produce, deliver, and profit from value. It includes a number of things, including the target market, the value proposition, the income streams, the distribution methods, and the necessary resources.

In this instance, Apple's iTunes functions as a digital storefront where users may buy and download songs. Customers can instantly access music without physical media thanks to its digital distribution methodology. A typical music store, on the other hand, operates according to a paradigm that involves actual retail locations where customers may browse and buy tangible CDs or vinyl albums.

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Answer:

922Explanation:

Part a: Total Future Value The first step is to find the future value (FV) of each of the cash flows and then add them up to find the total future value. The formula for FV is as follows:

FV = PV(1+r)*n

where: PV = present value of the cash flow, r = interest rate, n= number of periods. The following table shows the FV of each cash flow: Year Cash Flow PVr nn = Total FV =$129,994.69Thus, the total future value of the cash flows is $129,994.69.

Part b: Total Present Value The next step is to find the present value (PV) of each cash flow and then add them up to find the total present value. The formula for PV is as follows: PV = FV/(1+r)*n The following table shows the PV of each cash flow: Year Cash Flow FV r nn = Thus, the total present value of the cash flows is $109,523.78. Future value (FV) is the value of a current asset at a specific date in the future based on an assumed rate of growth. The future value (FV) is important to investors and financial planners as they use it to estimate how much an investment made today will be worth in the future. It is also an essential concept in finance that forms the basis for the time value of money. Present value (PV) represents the current worth of a future sum of money or stream of cash flows given a specified rate of return. It is a financial concept that is based on the premise that money has time value. As such, an amount of money in the present is worth more than the same amount in the future.

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Answer:

false

Explanation:

Answer:

false

Explanation:

there are a number of other reliable schooling options

Through risk monitoring, the project manager will scan the project environment to watch for risks as they may arise.

Risk monitoring is a crucial process in project management that involves systematically observing and assessing the project environment to identify and track potential risks as they may arise. It is a proactive approach aimed at detecting risks early on, allowing the project manager to take appropriate actions to mitigate or respond to them effectively.

During risk monitoring, the project manager remains vigilant and continuously scans the project environment for any indicators or changes that could lead to new risks or impact existing ones. This includes monitoring various project aspects such as scope, schedule, budget, resources, stakeholders, technology, regulations, and external factors.

The purpose of risk monitoring is to stay updated on the project's risk landscape and to promptly identify any emerging risks or changes in existing risks. By closely monitoring the project environment, the project manager can gather valuable information and data to assess the likelihood and impact of risks, assess their priority, and make informed decisions on risk response strategies.

Effective risk monitoring involves utilizing various tools and techniques, such as regular status meetings, progress reports, data analysis, trend analysis, risk registers, and risk assessment models. It requires active communication and collaboration among project team members, stakeholders, and other relevant parties to share information and raise awareness about potential risks.

Overall, risk monitoring enables the project manager to stay proactive in managing risks, anticipate potential issues, and take timely actions to minimize negative impacts on the project's objectives, ensuring a higher likelihood of project success.

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Answer:

Number 1 is Pure Market. Number two is socialist, I'm pretty sure.

Explanation:

Please mark me brainliest if someone else answers :>

based on the information provided, the correct statement is:

the market structure for oil is an oligopoly, and the one for beer is monopolistic competition.

in the scenario described, the market for oil is characterized by two firms, exxon mobil and chevron. this indicates that the oil market is an oligopoly, which is a market structure where a few large firms dominate the industry and have substantial market power.

The market structure for oil is an oligopoly due to the dominance of exxon mobil and chevron, while the market structure for beer in new england is characterized as monopolistic competition due to the presence of numerous breweries offering differentiated products.

on the other hand, the market for beer in new england is described as having dozens of breweries, each producing beers with different tastes, colors, and aromas. this indicates a situation of monopolistic competition. monopolistic competition is a market structure where there are many firms competing with differentiated products, allowing them to have some degree of control over their prices and a level of product differentiation.

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Adam Smith was a Scottish economist and philosopher whose ideas on economics had a profound impact on the development of the capitalist system.

Smith believed that free markets, competition, and the division of labor were essential to economic growth and prosperity. In his influential book "The Wealth of Nations," he argued that the government should have a limited role in the economy, and that individuals pursuing their self-interest in a competitive market would lead to the most efficient allocation of resources.

Smith's ideas laid the foundation for the development of a new economic system, known as capitalism, which emphasizes private ownership of the means of production, free markets, and entrepreneurship. Capitalist system has been credited with driving innovation, raising living standards, and promoting economic growth, but has also been criticized for its negative impact on the environment, income inequality, and social justice.

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The role textiles believed played in Incan culture was in indicating a person’s ethnic identity and social rank.

This can be defined as the way of life and is characterized by their language, clothing etc.

Incan culture involved ethnic groups and social ranks having their distinct clothings which is why option C was chosen as the most appropriate choice.

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Answer:

C just trust me

Explanation:

The neutrality of bureaucracies refers to the fact that employees are expected to leave their emotions out of their interaction with each other and with clients, so as to conduct business objectively.

Neutrality in bureaucracies refers to the expectation that employees should remain impartial and unbiased in their interactions with colleagues and clients. This means that they should avoid bringing personal emotions or biases into their professional interactions and decision-making processes. Neutrality helps ensure that bureaucratic processes are conducted objectively, without favoritism or prejudice.

By maintaining a neutral stance, employees can focus on following established rules and procedures, treating everyone equally, and making decisions based on facts and evidence. This promotes fairness, transparency, and professionalism within bureaucracies.

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