Tell about a situation where you handled a difficult customer and explain how you resolved.

Answers

Answer 1

The key to handling a difficult customer: is to remain calm, empathetic, and solution-focused.

Suppose a customer is frustrated with a product they recently purchased from your company, and they are not happy with the service they received from your support team.

The customer is upset, and they are not willing to listen to anything you have to say. In this scenario, the first thing you need to do is to acknowledge their frustration and empathize with their situation. You can apologize for any inconvenience they may have experienced and assure them that you are here to help.

Once you have established rapport with the customer, listen to their concerns carefully and try to understand their perspective. Ask questions to clarify their issues and provide solutions that meet their needs. If possible, offer a replacement product or a refund to address their concerns.

If not, explain why and offer alternatives that might work for them.

Throughout the interaction, remain calm, patient, and respectful, and avoid becoming defensive or argumentative. Keep the conversation focused on finding a solution that satisfies the customer's needs while staying within the boundaries of your company's policies.

In summary, the key to handling a difficult customer is to remain calm, empathetic, and solution-focused. By demonstrating genuine concern and offering practical solutions, you can turn a dissatisfied customer into a loyal one.

To know more about customer, refer here:

https://brainly.com/question/27806656#

#SPJ11


Related Questions

thisthinker was the first one in our group of moderns to consider the stories in myth to be attempts to explain strange happenings in the natural world

Answers

Mythic stories are often seen as attempts to explain the workings of the natural world, initially by the early moderns and then later by scholars.

Through stories of gods, heroes and monsters, ancient cultures were able to explain phenomena that were not easily understood. These stories often helped explain natural events, such as storms, floods and other disasters. They were also used to explain the workings of complex systems such as the seasons, or the movement of the stars and planets. By attributing these events to divine or supernatural forces, these stories served to give a sense of order and control to the early societies who created them. Mythic stories still resonate with us today, providing insight into the meanings, beliefs, and values of the cultures who wrote them. They also allow us to connect to our ancestral past, to understand and appreciate the way our ancestors thought.

Learn more about Mythic stories here:

https://brainly.com/question/28369995

#SPJ4

.State any factors which resulted in unifying the people of India, with reference to western education and rediscovering India's rich heritage ?​

Answers

Question

State any factors which resulted in unifying the people of India, with reference to western education and rediscovering India's rich heritage ?​

Answer:

Many factors have helped in unifying the people of India. To name a few:

Privatization: due to this factor, foreign investors invested in educational institutes in India. These institutions introduced the western education system into the Indian curriculum. The dominance of the English language and pursuits to go for higher education have brought up people from every part of India together.

Global organizations like UNESCO have helped to recognize the importance of India's rich heritage. This in a way has helped to rediscover India’s rich heritage.

Which type of differential reinforcement is most likely to lead to an increase in an alternative behavior? a. DRL b. DRO c. DRM d. DRA

Answers

Answer:

c

Explanation:

________ ruled over Vietnam from the 1800s until 1954. A. England B. China C. Japan D. France​

Answers

Answer:

France

Explanation:

France ruled vietnam from 1800s to 1954.

How has globalization made the world a better place?

Answers

Answer:

People around the globe are more connected to each other than ever before. Information and money flow more quickly than ever. Goods and services produced in one part of the world are increasingly available in all parts of the world. International travel is more frequent and international communication is commonplace

Explanation:

hope you like my ans

Why did kings of England and Spain urge exploration and settlement of the New World?

Answers

Answer:

They wanted to expand their empires by acquiring more land. They wanted to kidnap the Native Americans and force them into slavery. They wanted to practice their map making skills by mapping the New World.

Explanation:

Why does the word slave not appear in the Constitution? *

Answers

Answer:the Constitution only very obliquely referred to slavery and never used the words slave or slavery because the Framers were embarrassed by the institution.

Explanation:

They believed that slavery was morally wrong and would die out, and they did not want that permanent moral stain on the document.

A bridge usually has expansion joints. They allow the bridge to become slightly longer when it experiences thermal expansion. Look at the diagram below of the bridge joint. When the weather becomes cool, the “teeth” of the joint move away from each other. When the weather becomes warm, they move toward each other. Which statement is true about the particles that make up the bridge? A. When the sides of the joint are close together, the particles have more kinetic energy than they do when the sides are farther apart. B. When the sides of the joint are far apart, the particles have more kinetic energy than they do when the sides are closer together. C. The particles contain the same amount of kinetic energy no matter how much the bridge has expanded. D. The kinetic energy of the particles changes, but the amount it changes does not depend on the temperature of the bridge.

Answers

Answer:

I think it's A.

Explanation:

Answer:a

(a)i took it

Explanation:

Suppose Yoy have a foreign friend who is very curios to know about the ethnic people of your country.​

Answers

Answer:

okkkkaaaayyyyyy ............. I would love to tell them!!

This military leader and peacemaker was the last great Egyptian pharaoh. He oversaw a building program of magnificent structures. After his death, Egypt suffered invasions that rendered the empire almost powerless.

Answers

Answer: Ramses II

Explanation:

Ramses II was the third pharoah of the nineteenth dynasty of Egypt, he was also called or known as Ramsesses the great. He was much respected and known for how powerful he was, and he carried out much great projects. After his reign, the Egyptian didn't experience a king as powerful as him again and were invaded.

In a market economy, the government provides public goods and services that the private sector cannot be relied upon to supply. These may include all of the following EXCEPT
A.Law enforcement
B.union organization
C.public infrastructure
D.environmental protection

In a market economy, the government provides public goods and services that the private sector cannot

Answers

Answer:

The answer is option B "Union Organization"

Explanation:

Before government arrangement of mail administration and tutoring, private mail administration and non-public schools were the lone choices. The explanation that mail administration and schools are likewise given by the public authority is that having general mail conveyance and all inclusive tutoring have huge public advantages notwithstanding their private advantages. How about we take a gander at tutoring, specifically. In the event that solitary the affluent are taught, the greater part of the populace is limited to low-wage, low-aptitude occupations.

The economy endures and the nation doesn't thrive. Additionally, if just the rich are taught, they will control the political plan. General essential and optional instruction, joined with financed advanced education guarantees the chance of equivalent open door for all to move into high-ability, high-wage occupations and to viably partake in governmental issues. A bigger populace of high workers adds to financial development.

Which dynasty​

conquered the​

Mongols and took ​

back the land of ​

China?​

Answers

  ∵∴∵answer∵∴∵

Ming Dynasty

∵∴∵description∵∴∵

Kublai Khan. Kublai Khan came to power in 1260. By 1271 he had renamed the Empire the Yuan Dynasty and conquered the Song dynasty and with it, all of China. However, Chinese forces ultimately overthrew the Mongols to form the Ming Dynasty.

   

    /.)                                        (.\

   /)\|                                        |/(\

 //)/    hope this helps -Tom   \(\\

/'"^"                                           "^"`\

I would like brainliest if I deserve it plz

Define the term 'change'. re​

Answers

Change- make something different
Similar words to change-modify,alter,transform,modify.
make something different

Which statements does this map support? Check all that apply. All Union states were free states. All Confederate states were slave states. The majority of Southern states seceded before Fort Sumter. Most western territories supported slavery. There were an equal number of Union and Confederate states.

Answers

Answer:

All Confederate states were slave states.

Explanation:

The totality of the states that were part of the Confederacy were slave states. These states were:

South Carolina, North Carolina, Virginia, Kentucky, Tennessee, Missouri, Arkansas, Oklahoma, Texas, Mississippi, Alabama, Georgia and Florida.

Some of these states had more slaves than others, for example, South Carolina and Mississippi, while others only had a few slaves, like Missouri or Kentucky, but slavery was nonetheless legal.

Answer:

2nd: all confederate states were slave states

3rd: majority of southern states seceded before fort Sumter

Explanation:

Just took it

What countries were in world war one, and when did they join?

Answers

The war pitted the Central Powers (mainly Germany, Austria-Hungary, and Turkey) against the Allies (mainly France, Great Britain, Russia, Italy, Japan, and, from 1917, the United States). Read more about the Allied powers.

Answer:

I know the U.S and Britain was in WWI

Explanation:

Compare and contrast the treatment of different
religions by rulers of the Arab empire

Answers

The treatment of different religions by rulers of the Arab empire varied over time and depended on the specific rulers and their policies.  the Arab rulers of the early Islamic period were relatively tolerant of other religions, while later rulers became more oppressive towards non-Muslims.

What is the explanatyion on this?

In the early Islamic period, the Arab rulers were primarily concerned with expanding their territory and consolidating their power. As such, they often allowed non-Muslims to continue practicing their religions, as long as they paid a special tax known as the jizya. This tax was intended to compensate for the fact that non-Muslims were exempt from military service and other obligations of Muslim citizens. However, non-Muslims were often subjected to certain restrictions, such as being barred from holding certain government positions or building new places of worship.

Under the Abbasid caliphate, which ruled from the 8th to the 13th century, there was generally more religious tolerance, and many non-Muslim scholars and intellectuals were welcomed into the empire.

Learn more about religions at:

https://brainly.com/question/11541955

#SPJ1

So many things happen over time. You will create a timeline and briefly describe life in Florida and the
United States from the early 1900s to WWII. You must include a small drawing or image for each time
period.
Step 1
Use the graphic organizer on the following pages to help you organize your notes and ideas. Include
the following information in your graphic organizer.
1. Early 1900s United States
Choose at least two of the following topics and describe what life was like in the United States in the
early 1900s.

Answers

Description of life in Florida and the United States from the early 1900s to WWII.

Describe the timeline for the same

Early 1900s United States:

Industry and Economy: The early 1900s saw a period of rapid industrialization and economic growth in the United States. Many new industries, such as automobiles and steel production, emerged and created many jobs. However, this period also saw a rise in inequality and labor disputes.

Immigrants and Cities: The early 1900s also saw a large influx of immigrants to the United States, particularly from Eastern and Southern Europe. Many settled in urban areas, leading to the growth of cities such as New York and Chicago.

Life in Florida:

Agriculture: At the beginning of the 20th century, Florida's economy relied heavily on agriculture, particularly citrus fruits and vegetables.

Tourism: In the early 1900s, Florida began to develop as a tourist destination with the opening of hotels and resorts.

The 1920s:

The Roaring Twenties: The 1920s were a time of prosperity and cultural change in the United States, known as the "Roaring Twenties." Women gained the right to vote and flappers emerged as a new cultural phenomenon.

Florida's Boom: The 1920s saw a real estate boom in Florida, with many people moving to the state for the warmer climate and the opportunity to invest in land.

The Great Depression:

The Great Depression began in 1929, and it was a severe economic downturn that lasted until the late 1930s. Many people lost their jobs and businesses went bankrupt.

Florida's Economy: Florida was hit hard by the Great Depression, with many people losing their jobs in agriculture and tourism.

WWII:

The United States entered WWII in 1941, after the attack on Pearl Harbor. Many men and women joined the military, and many more worked in factories to produce goods for the war effort.

Florida's Economy: During WWII, Florida's economy was boosted by the military presence in the state. Many military bases were established in Florida, and many people were employed in the war effort.

To know more about United States visit:

https://brainly.com/question/4430609

#SPJ1

how is the society classified on the basis of time? which one do you think is the most civilized? why​

Answers

Answer:

Don't believe everything you hear, don't believe everything you read, and believe only half of what you see."

True or False: North America and South America have the same seasons at the same time.

Answers

Answer:

Falso

Explanation:

La hora casi siempre concuerda pero en America del sur no hay estaciones asi que no

what would you do if I could travel learned pls help me with assingment​

Answers

if you’re talking about back in time , it would definitely be when the native americans lived in the us long before christopher colombus came along

but if you were to travel to somewhere it would have to be dubai because how unique/different it is

Answer:

I would visit historical landmarks of countries, go sightseeing and hiking at beautiful landscapes, enjoy the cultures of other countries, eat a lot of food lol

the cell wall provides the cell. with strength and support true or false

Answers

This is very TRUE!!!

Answer:

true

Explanation:

The cell wall provides the cell with strength and support. It keeps the cell stable and can give it strength in terms of keeping bad things out and letting good things in.

Based on the Science Seminar discussion, record the evidence that you feel most strongly supports the claim you selected.

Answers

Answer:

okay so this question would be up to you, it's asking what evidence that you "personally" feel strongly supports the claim you chose

Explanation:

for me I would chose a discussion I had with a class and tie the information with that claim

The political scenario in Malaysia has been rather instable since Tun Mahathir stepped down from his prime minister post in February 2020. One after another state government also changes hand and one after another political leaders claim that they have the majority of support among parliament members.
In a maximum of 200 words, discuss how the instability of the federal government affects businesses in the country. You can base your discussion on a particular company or industry.
Grading Criteria:
Your discussion will be graded based on the following criteria. :
• The answer specifically identifies whether the instability is an opportunity or a threat to the business/industry which the discussion is anchored on.
• The answer also explains clearly.
• Provides supporting examples on how the instability becomes an opportunity or a threat to the business/industry

Answers

The instability of the federal government in Malaysia can have significant impacts on businesses in the country, including the particular industry of tourism.

The unstable political scenario creates an environment of uncertainty and unpredictability, which can negatively affect businesses, especially those in the tourism industry. Tourism relies heavily on political stability to attract both domestic and international tourists. Fluctuating governments and leadership changes can lead to policy inconsistencies, delays in decision-making, and a lack of long-term planning.

This can hinder the growth and development of tourism-related businesses, impacting their ability to make strategic investments and attract investments from foreign entities. The perception of political instability may also deter tourists from visiting the country, leading to decreased revenue for businesses operating in the tourism sector. Thus, the instability of the federal government in Malaysia has a direct impact on the tourism industry and indirectly affects other businesses tied to it.

To know more about federal government, click here.

https://brainly.com/question/14858877

#SPJ4

What are the strengths and weaknesses of the Roman Empire in dealing with their citizens? Give 5 examples of good governance that Roman can learn from the UAE.

Answers

Answer:

Explanation:

∫∪⊂I∠ ║⊥

malik just completed a research study. the results were completely different from what he had hypothesized. although the results didn't turn out the way he expected, he sits down to start writing up the unexpected findings. this situation provides a good example of which scientific attitude?

Answers

The situation provided here is a good example of objectivity scientific attitude where, although the results didn't turn out the way he expected, he sits down to start writing up the unexpected findings.

Why did you use the word "hypothesis"?

In the United States, "hypothesised" is preferred over "hypothesis". In the UK, "hypothesised" is preferred over "hypothesised" by a ratio of 55 to 45. In a scientific setting, a hypothesis (plural: hypotheses) is a tested claim about the relationship between two or more variables or a theory proposed to explain an observed phenomenon.

Reliant primarily on conjecture rather than enough evidence, according to an adverb. The phrases circumstantial, conjectural, divinatory, hypothetic, assumed, suppositional, suppositious, and supposititious theoretic are all synonyms for "hypothetical situation."

A hypothesis is a statement of your expectations for the findings of your inquiry. It is a hypothetical answer to your research question that hasn't been tried out.

To learn more about hypothesis refer to:

brainly.com/question/606806

#SPJ4

Compare and contrast the logistics strategies of China and the European Union. Basically, compare "Belt and Road" with the EU Transport WhitePaper (2011).
Min 1.500 words/person

Answers

The logistics strategies of China and the European Union can be compared and contrasted by examining their approaches to trade and transportation infrastructure development.

The Chinese government has initiated the Belt and Road initiative to improve connectivity and promote economic development by investing in transport infrastructure, while the European Union has developed the Transport White Paper to improve the efficiency and sustainability of its transport system.
Belt and Road Initiative:
The Belt and Road Initiative (BRI), also known as One Belt One Road, is a development strategy proposed by the Chinese government in 2013. The BRI aims to improve connectivity and promote economic development by investing in transport infrastructure, including roads, railways, ports, and airports. The initiative is focused on improving trade between China and countries in Europe, Asia, and Africa.
EU Transport White Paper:
The European Union (EU) has developed the Transport White Paper to improve the efficiency and sustainability of its transport system. The Transport White Paper was published in 2011 and outlines a series of initiatives aimed at reducing the environmental impact of transport, improving the safety and security of transport systems, and improving the efficiency of transport infrastructure.

Learn more about European Visit: brainly.com/question/7067549

#SPJ11

Please help me on this

Please help me on this

Answers

Basically you just have to put 5 things you like that relate to social studies, so I recommend just searching “topics related to social studies” and choosing five that you like.

Drought In Sub-Saharan Africa IS MAINLY caused by
Intermittent flooding
Lack of vegetation
Warm climatesr
Lack of rain

Answers

Answer:

Lack of rain

Explanation:

i hope its help u

What was an effect of the invasion of Florida? American Indian groups entered the war on the side of the patriots. The British retaliated by capturing Georgia. The patriots successfully gained access to ports on the Gulf of Mexico. European nations began to support the patriot cause.

Answers

An effect of the invasion of Florida was that The British retaliated by capturing Georgia. Thus the correct option is B.

What is an invasion of Florida?

The United States Army conquered Spanish Florida in 1817 and battled the Seminole and their African American allies in combat from 1817 to 1818. Jackson entered Florida and took control of a Spanish fort.

The British took Georgia as a form of retaliation for the invasion of Florida. For the United States, taking control of Florida would also entail taking the Mississippi River under its control. Because of Florida's significance in trade, Britain also desired to regain control of the state.

Therefore, option B is appropriate.

Learn more about the invasion of Florida, here:

https://brainly.com/question/15172173

#SPJ1

PLEASE HELP ME!!! Which of the following is an example of a delegated power?


Manage American territories

Make marriage laws

Establish trial courts

Create local governments

Answers

Manage American Territories is an example of a delegated power.

What is Delegated Power?

Delegated powers are those delegated to the national government under the US Constitution. Article I of the Constitution, which focuses primarily on the national legislature, contains the most important delegated powers. In U.S. constitutional law, delegation of powers refers to the transfer of a specific authority from one of the three parts of government : executive, legislative, and judicial to another branch or an independent agency. The United States Congress, for example, has established government agencies to which it has delegated authority to promulgate and enforce regulations in accordance with law, such as the Securities and Exchange Commission and the Federal Election Commission, and it has delegated authority to the Department of Commerce by statute.

To learn more about Delegated Power refer to:

https://brainly.com/question/7998117

#SPJ1

Other Questions
How many arrests were the tenement building in the Sixth Ward? Why are Sixth Ward residentsin trouble with the law? Use evidence from the text with line numbers to explain how adultbehavior causes problems for children Why is compression particularly important in poetry? Sketch the character of the protagonist from the lesson Hearts and Hands in about 100 words If a piece of aluminum foil weighs 4.08 grams and the length of the piece of foil is 10. cm (note that I changed the significant figures for the length) and the width of the piece of foil is 93.5 cm, what is the thickness of the foil How are behavioral adaptations and structural adaptations similar how is the torah related to the covenant Help please. I cant afford to get this wrong Roll a 1-6 number cube twice. Probability of a6 both times When KFC wanted to enter the Japanese market, it contacted Mitsubishi, one of Japan's largestpoultry producers. Mitsubishi provided an understanding of Japanese culture and some of the financing, while KFC provided the rest of the financing and its franchising expertise. The activities ofKFC and Mitsubishi took place in the ____ component of the task environment.(A) sociocultural(B) strategic partners(C) suppliers(D) competitors(E) economic Peremptory Challenges to jury service are limited in number.TrueFalse A juvenile court could not hear a case involving a contract dispute because it lacks _______ jurisdiction. The nurse is caring for a patient diagnosed with an abdominal aortic aneurysm who complains of sudden, intense abdominal pain, and light-headedness. what action should the nurse take next? Which explorer made the most was? What is the mass of an object if it takes a net force of 2,400 Newtonsto accelerate it at a rate of 60 m/s?? Beckman Engineering and Associates (BEA) is considering a change in its capital structure. BEA currently has $20 million in debt carrying a rate of 7%, and its stock price is $40 per share with 2 million shares outstanding. BEA is a zero growth firm and pays out all of its earnings as dividends. The firm's EBIT is $13.327 million, and it faces a 40% federal-plus-state tax rate. The market risk premium is 5%, and the risk-free rate is 4%. BEA is considering increasing its debt level to a capital structure with 45% debt, based on market values, and repurchasing shares with the extra money that it borrows. BEA will have to retire the old debt in order to issue new debt, and the rate on the new debt will be 8%. BEA has a beta of 0.9.What is BEA's unlevered beta? Use market value D/S (which is the same as wd/ws) when unlevering. Round your answer to two decimal places. methylphenidate hydrochloride has been prescribed for a child with attention deficit hyperactivity disorder. the nurse should make which statements to the child's parents? select all that apply. An administrative worker who does not generally receive overtime pay is likely paid a:________ why isn't it possible to measure the thermal energy of a substance using a thermometer Which of the following best summarizes how adolescent boys reach manhood compared to how adolescent girls reach womanhood in traditional cultures?a. In traditional cultures it is common for adolescent boys to naturally obtain manhood thorough the biological change of spermarche, whereas adolescent girls must demonstrate their capacities to clean, cook, and care for children to achieve womanhood status.b. In traditional cultures it is common for both adolescent girls and boys to achieve womanhood and manhood status by demonstrating their capacities to provide, protect, and procreate.c. In traditional cultures it is common for adolescent girls to naturally obtain womanhood thorough the biological change of menarche, whereas adolescent boys must demonstrate their capacities to provide, protect, and procreate to achieve manhood status.d. In traditional cultures it is common for both adolescent girls and boys to naturally obtain womanhood and manhood through the biological changes of menarche and spermarche, respectively. Bill's Roast Beef sells 9 times as many sandwiches as Pete's Deli. The difference between their sales is 488 sandwiches.How many sandwiches did each sell?Pete's sold sandwiches? Bill's sold sandwiches?